Who we are
This website and related services are operated in connection with Doctor Mayer and doctor-mayer.com (collectively, "we," "us," or "Doctor Mayer"). We provide business-to-business (B2B) access to dental and professional supplies, product information, account and ordering features, request-for-quote (RFQ) tools, and related customer support.
For questions about this Privacy Policy or your personal data, please use the contact options provided on our Contact page.
Scope and relationship to other terms
This Privacy Policy describes our practices regarding information collected through the doctor-mayer.com website, authenticated customer areas, forms, and communications tied to those services. It should be read together with our Terms and Conditions, which govern use of the site and services.
Information we collect
Information you provide
Depending on how you use our services, you may provide:
- Account and profile data: name, email address, phone number, password (stored securely by our authentication provider), preferred language or currency where applicable, and company affiliation.
- Business and company details: company name, registration or tax identifiers where collected for B2B verification, billing and shipping addresses, and other details needed to approve accounts, process orders, or manage commercial terms.
- Transactional information: orders, carts, RFQs, saved lists or favorites, delivery preferences, and messages you send us through forms or support channels.
- Newsletter and marketing: email address and, where required, your consent preferences when you subscribe to marketing communications.
Information collected automatically
When you visit or use our site, we and our service providers may automatically collect, for example:
- Technical and usage data: IP address, device type, browser type, general location derived from IP (e.g. country or region), pages viewed, referring URLs, and timestamps.
- Cookies and similar technologies: identifiers stored on your device to keep you signed in, remember preferences, measure site performance, and support security. You can control cookies through your browser settings; disabling some cookies may limit certain features.
How we use your information
We use personal information for purposes such as:
- Creating and managing user and company accounts, including verification and role assignment (e.g. admin, dealer, user).
- Processing and fulfilling orders, RFQs, quotes, payments, and related logistics and customer service.
- Operating and improving the website, portal, search, and product catalog experience.
- Securing our services, detecting fraud, abuse, or technical issues, and enforcing our terms.
- Sending transactional messages (e.g. order confirmations, account notices) and, where you have opted in, marketing or newsletters.
- Complying with legal obligations and responding to lawful requests from authorities.
Legal bases (EEA, UK, and similar jurisdictions)
If applicable law requires a "legal basis" for processing (for example under the GDPR), we rely on one or more of the following as appropriate: performance of a contract with you or your organization; legitimate interests in operating a secure B2B platform and growing our business (balanced against your rights); compliance with legal obligations; and, where required, your consent (e.g. certain marketing cookies or promotional emails).
How we share information
We do not sell your personal information. We may share information with categories of recipients such as:
- Service providers: hosting, authentication, database, email delivery, analytics, and payment or logistics partners who process data on our instructions and under contractual safeguards.
- Professional advisers: lawyers, auditors, or insurers where necessary.
- Legal and safety: when we believe disclosure is required by law, court order, or government request, or to protect rights, safety, or security of Doctor Mayer, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.
International transfers
Our operations and service providers may be located in countries other than your own. Where we transfer personal data across borders, we use appropriate mechanisms recognized by applicable law (such as standard contractual clauses or equivalent safeguards) where required.
Retention
We retain personal information for as long as needed to provide the services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose of processing.
Security
We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we encourage you to use strong passwords and to keep your login credentials confidential, consistent with our Terms and Conditions.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal data; to restrict or object to certain processing; to withdraw consent where processing is consent-based; and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the information on our Contact page. We may need to verify your identity before responding.
Marketing emails include an unsubscribe option where applicable. You may also adjust cookie preferences through your browser.
Children
Our services are directed at businesses and professionals. We do not knowingly collect personal information from children under 16 (or the age required in your jurisdiction). If you believe we have collected such information, please contact us so we can delete it.
Third-party sites
Our website may link to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to read their privacy notices before providing information to them.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page and update the "Last updated" date. Where changes are material, we may provide additional notice as appropriate.
Contact
For privacy-related requests or questions, please reach out through the channels listed on our Contact page.